Testimonials

Lana

I wanted to thank you for all the hard work you put in for me and my family.  You are a fantastic REALTOR and a great person.

I would gladly recommend you others. Please accept..my appreciation…

Thank you

Alex Ng, Orleans (2012)

“Lana is a true professional who is excellent at her job.  I would recommend her to others. She is personable and gives 100% to her clients.  I am very pleased with her house she assisted to me to purchase.   Lana is very responsive, accommodating to my needs. She is a good communicator, very thorough and professional.”

I must thank my good friend and real estate agent Lana Burnley (Waters) for her excellent service, knowledge, guidance and caring attitude.  She also referred me to some top notch professionals who are assisting with various aspects of the move. I would highly recommend Lana to anyone thinking of buying or selling a property and the support she provides to her clients in making this transition.

We are just so pleased that we are coming home to Ottawa and our extended family!

Susan Shea, Orleans (2012)

As first time home buyers we really appreciated the information and advice you provided.

Thank you Lana for everything. You made buying our first home a breeze! Thank you for answering all our questions and being patient and supportive. We look forward to working with you again in the future.

 

Shari Guillemette & Curt Muraska, Nepean (2012)

“Lana, in a word, you have been ‘tops’ in all respects.

Right from our initial ‘getting to know you’ emails, you have always been honest, direct, friendly, very (very) organized, upbeat, thorough, knowledgeable, and you possess a certain sixth sense. On several occasions, you seemed to anticipate our thoughts and often had answers even before we had formulated our questions! We really appreciated your willingness to check out houses for us in advance (given that we were buying from out-of-province). Your follow-ups were always amazingly quick, and so impressive — photos, videos with commentary, and questions researched and answered in detail. Our three children are also quite taken by you, and no wonder — you surprised us at midnight by leaving a ‘welcome kit’ at our hotel full of practical items for our house hunting week and notepads and stickers for the children so that they could be a part of the whole process. You really thought of everything. It has been an absolute pleasure working with you over the past several months, and we are all a little sad that it is now over!! Thank you for everything.”

The Hedley Five: Frank, Teresa, Scott, Erik and Heather, Courtney, B.C. (2008)

Thank you Lana. All I can say is you went above and beyond. You showed Integrity and were highly professional. I appreciate how you were in constant communication, had exceptional attention to details and great overviews on potential properties and Buyers for my property. There isn’t anything you can do to improve your service. Thank you for everything you did.
Robert Hallemans, 2012.

Robert Hallemans, (2012)

If you’re considering buying or selling a house I highly recommend Lana Waters, Creating Smooth Transitions! Lana is one of the most amazing people I know! She’s caring, understanding and she really does have your best interests at heart! Lana Burnley-Waters is THE BEST Real Estate Agent you could ask for! Thank you so much for having boxes, packing tape & bubble wrap delivered right to my door so we can get a start on our packing!

Luanne Pelletier, Kanata (2012)

Lana went above beyond both the purchase and sale of our homes. We appreciated your candor and transparency.

We had her sell our home because did such a thorough and fabulous job working to sell us our new homes.  She sold our house in 2 days!

 

 

Lori Urquhart, (2012)

Note from Mr. McCarthy:

Lana has acted as my REALTOR for a number of properties which I have purchased and sold over the past five years.  I continue to use Lana for my residential real estate needs, due to her experience, professionalism and high level of service.

I would highly recommend Lana’s services to anyone seeking a REALTOR in the great Ottawa area.

D. McCarthy, Ottawa (2011), Ottawa (2010), Kanata (2010), Ottawa (2008)

Lana, You delivered a highly responsive, highly personalized service. You were very sensitive to the needs of my family. Lana became my best friend during a difficult time for our family. Her knowledge of the real estate market, her end to end service, her personal attention to all of our housing needs, her FANTASTIC website – all of these things turned a key transition into a positive step for my family at a time that I didn’t think it could happen.

Michelle D, Ottawa (2008), Gloucester (2008)

Lana

You let me know right away what was going on. You were great! You were always in a good mood, friendly, honest and great to talk to.

Thank you so much.

A. Dignard, Metcalfe (2011)

Lana,

You kept to the budget and didn’t push higher priced houses like a lot of real estate people. Gave good advice about fireplace installment. Make a clone of yourself.

Thanks for helping me through the tough times Lana!

L. Traynor, Ottawa (2011)

Dear Lana

Thank you so much for your unwavering support. I feel no stress now.

Furniture is coming tomorrow, we hung a TV yesterday.

We could not have made it without you. You are just amazing.

Margaret & Keith, Nepean (2011)

Lana,

I want to take this time to Thank You for everything you’ve done for me. We were hooked in March and began house hunting. Everything worked out and new home is EVERYTHING… AND IT’S PERFECT!

Just can’t thank you enough, what more can I say?

Thank you! R. Rozich, Ottawa (2011)

THANK YOU Lana

Thank you so very much for everything! You have helped us to find – and catch – the perfect home. We are very glad Kim gave us your name, from securing a last-minute viewing, to working with tight deadlines, and entertaining our little monkey. You sure have made this experience much easier and more enjoyable for us! It wouldn’t have benn possible without you. Thank you for your professionalism, expertise and kindness!

Katherine, Scott, & Ashton Nepean (2011)

Lana

Always pleasant, honest.

You helped me so much – support, information, patience, and always returned my calls.

I felt you always had the time. Thank you!

Sarah Lauzon, Gloucester (2011)

Hi Lana

I was so impressed with your time & effort that was put in on the sale of
my house.

Excellent pictures & presentation, made the deal come together, in a very
short time-line.

Keep up the good work!

I totally recommend the professional service I received.

Cheers,

Rod Moorhead, Ottawa (2010)

Dear Lana.

Just wanted to say thank-you so much for all your time and effort in selling my property. You did a wonderful job advertising sending out fliers and using every technique you possibly could to sell. You went over your job personally and professionally to make selling easier for me as I was not around to tend to the things that should have been done for you. Thank you for making the transition easy for me as everything went through smoothly.

It has been a pleasure dealing with you and I hope you keep in touch. All the best in your future and good health to you.

Regards,

Darleen Turner, Merrickville (2010), Kanata (2005), Kanata (2001)

Dear Lana

This note is a little late in coming but Thank You for all your help in purchasing [our new home}. Your experience and obvious cared were much appreciated. It seemed unlikely to happen at times but you got the job done and we are truly thankful. You certainly have gone above and beyond.

S & D Blacker Orleans (March 2010)

Dear Lana

Than you so much for all of your help buying our first home! You are incredible at what you do and made the whole process enjoyable! We can’t wait to move in and start our news lives in Vars! We would be more than happy to recommend you to our friends looking for representation. Best wishes… next year & thanks again.

Lana is a pleasure to work with. She is very positive, outgoing, patient and really goes the extra mile.

I would recommend her to anyone in a heart beat!

Bill W. & Tara P. Ottawa, Vars (March 2010)

Splendid photography & presentation of our house.

L.Suello, Ottawa (July 2009)

Thank you so much. Your service was not only professional but your friendship was comforting during a difficult transition in my life. Thank you so much for your advice and caring touch.

K. Clark Ottawa (July 2009)

It was a pleasure to deal with Lana. She is a very hard worker who is determined to sell your house and she’s not shy to tell you what needs to be done to make it happen ASAP.

Lana it was great having you as our agent and I’m convinced we would not have got the price we did if it wasn’t for your hard work and perseverance. I will not hesitate to recommend you to others in Ottawa.

Marie and Laurie, Orleans (June 2009)

Lana was extremely professional in dealing with both our sale and purchase of our new home. At all times she kept us informed of issues with both ends of the deal. I would highly recommend Lana to all others needing a thorough contentious Realtor.

Dawn M, Orleans (May 2009)

Our home sold while we were living outside Canada. Lana was very open to our requests while at the same time providing expert advice. Her involvement made a challenging situation (due to us not being physically present) quite easy. Thank you Lana!

Karen and Alan, Nepean (2009)

We had a great time with you Lana you helped make it fun and enjoyable. You helped us a great deal and gave up a lot of your time and energy.

Paul and Karine, Kanata (April 2009)

Dear Lana,

Just sending over a quick note to say congratulations on achieving the “Director’s Platinum Award” for Royal LePage in 2008. It is quite an honour to be recognized in this fashion and achieving the top 5% in any profession is truly an outstanding achievement. We wish you the best in 2009 and hope you have another great year.

We are proud to be one of Team Realty’s preferred suppliers and we try to provide the same level of professionalism and excellence that you bring to your clients on a daily basis.

Wishing you a successful 2009 and beyond.

R. Shannon

Partner, Bradley’s Insurance

Lana your very caring kind and very patient. You helped us so much. We really appreciate all you have done for us. Finding the home the boxes and all the info everything. Thank you.

Debbie and Glen, Nepean (2008)

You were pro-active and you cared! Lana provided a full service – from photos & videos to comparative market analysis. The moving van was a plus as well as the moving boxes. Those were nice touches. But most importantly, Lana cared.. even after the sale was closed – making sure we remained satisfied. Her help when we ran into problems with the new house was hugely appreciated. Thanks Lana!

Tanya and Danny L, Glen Cairn Kanata (2008), Emerald Meadows Kanata (2008)

Thank You! You found us a house so quickly, you were VERY nice. Good personality!

Kim & Chris, Orleans (2008)

“Lana is intelligent, patient and meticulous! Often communicated, providing proper information and timely return on inquiries”

“I [now] believe that I found an agent who could work with a client like myself! Good communications. [Would you] relocate to Toronto?”

Viktor T., Richmond Hill (2007, 2008)

‘We were very happy with the service. We found exactly what we wanted all with your help. We greatly appreciate all you did for us!! We will definitely be calling you in the future for our 2nd home. I will also recommend you to our friends. Once our backyard is completed we want you over for a BBQ! We couldn’t be happier with your services!”

Melanie & Stephen, Gloucester (2008)

“2008.. Lana, What a tremendous effort you put towards the sale of our house. We are ao lucky that you are so dedicated. Merci! P.S. See you when we move back to Ottawa!

2007…Lana ..provided us with a comprehensive and easy to use web site containing listings of houses…My wife and I have gone through this process a few times before with other agents but to date have not experienced such impressive preparation or received so much high quality support..We were very pleased with their services and highly appreciated the way the way they conducted their business…. They form a remarkable team and their level of dedication is unparalled. Tina and I highly recommend to others your company and their services…“

Mario & Tina LeBlanc, Comox, UK, Ottawa (2002, 2007, 2008)

Hi Lana ….,
Can’t begin to thank you …. enough! We are very relieved and pleased
with the outcome. My father definitely made the best decision when he decided on … .. you to represent the sale of his property – thanks so much.
Your dedication, respect & professionalism is 2nd to none.
All the best

The Keenleyside Family Ottawa (2007)

[Lana & Gary were] always helpful and adaptive to our needs. Balancing decision-making with your knowledgable information and our expectations proved very successful. Thank you!

Kerri & John Errington, Vaughn ON (2007)

“……for you to have taken the time to write is a true testament to the professionalism that was exhibited by Lana …
I completely agree with you that they make a wonderful team. From the moment they first paired together, their styles have been very complimentary to each other. [Her] attention to detail is second to none, and they deeply care about the clients [she] works with……”

Kent Browne, Broker of Record, Royal LePage Team Realty (2007)

…Lana put us at ease & made us feel very comfortable throughout the entire process. It made shopping for & buying our first home an enjoyable experience. Thanks!

Tim & Emily Sandwell(2007)

“…The girls and I really appreciate your thoughtfulness and all that you have been doing to try and make this as smooth and easy a process as possible.. You and Gary have both been a pleasure to deal with.. I felt very much supported throughout the entire process. Thanks so much for everything!”

Susan S, Orleans (2007)

“Buying and selling a home can be both a very exciting and a stressful venture at once. What I liked most about working with Lana …. was [she was] always the constant. [She was] always available with current information and good ideas. And from start to finish, [they] she worked hard for me – period! (Trust me, I put them to the test!) “
“Then when we closed the deals, [she]celebrated like it was [her] adventure too! Only people who care and love what they do can be like that. …. So put [her]to work for you – it’ll be your best real estate decision!”

Brenda-Jane K, Ottawa (2006)

“Lana …[has] represented me and my housing needs on several occasions now. [She is] hard-working, professional and make things happen the way I want them to happen – that’s why I keep coming back!”

Kurt Stoodley, A-Channel, Ottawa (2006)

The entire buying-selling process was fun. … Lana helped us get what we wanted, ensuring that we were comfortable with every step of the process. We have already recommended them to friends…

Dave Corbishley & Kateri Clark, Nepean (2006)